How it works

How to change your order?

That’s easy.

You can leave a message on the answerphone. We always check before the run goes out.

Or more and more people are using email. Just email, we’ll read it. We always try to confirm your change, but sometimes don’t if there isn’t time.

Or the old fashioned way is to leave a message with your returned bottles or packaging, don’t hide it though.

How much notice do I need to give?

Tricky one.

Quite often we have to order produce days ahead. So it’s best to give plenty of notice

What’s my account name?

Confused? I never realised how many women keep bank accounts in their maiden names and also when there’s multiple second names in a flat or house; I tend to use whatever name appears on the cheque/ email/ note/ bank account. Which can get get confusing. If you want you can choose any name you want.

How to pay?

We take cheques, just leave it with the bottles, safe and tracable

Many are paying by BACs now, is it safe? It is tracable

Cash is fidlly and if it goes missing then it creates suspition. Not the best way.

If you pay by BACS as the reference use your milk account number ONLY, bottom left of bill. No other words please.

Bank account ‘Pete’s Farm Run’- sort code 08-92-50 account number 68337980.